We protect the privacy and security of our customers and site visitors. If you have any questions about our privacy protection methods, please email us at info@syntheticworldservices.com.

In this policy, you will find information about:

  • Use of your information
  • Sharing your information
  • Commercial communications
  • Viewing online advertisements
  • Your information and non-European countries
  • Managing personal information
  • Your rights
  • Changes to privacy protection
  • Cookies
  • How to contact us

Data Controller Identification and Contact Information:

The data controller is:

Elvio Seta

DPO Identification

Elvio Seta is not required to appoint a Data Protection Officer pursuant to Article 37 of the GDPR.

Legal Basis for Processing

The processing of your personal data is carried out only if you give your consent or if it is necessary for the execution of a contract you have signed or to fulfill a legal obligation (Art. 6 para. 1 letters a, b, c).

Type of Processing

We use your information in different ways, depending on the type of information.

a) Name and contact details

  • To send you information about new products and services via newsletter (only with your permission).
  • To prevent and detect fraud against you or our company.

b) Contact history

  • To provide support and assistance so that when you contact us, you receive the best possible service and our customer care has access to your previous requests.

c) Social information

  • To enable you to share content from our website that you find interesting on your social profiles.

d) IP address

  • When you leave a comment on the site, we collect the data shown in the comment form along with the IP address and the browser user agent string to facilitate spam detection.

We anonymize and aggregate personal information (so you cannot be identified).

Purpose of Processing

To provide assistance or information you requested:

  • We use the information you enter in our contact forms to respond to any questions, send you informational material, or provide support.

Commercial Communications:

  • If you have given permission, we will send you commercial communications via newsletter to let you know about our products.

Parties to whom the data may be transferred

  • We do not sell your personal data (including your name, residential address, email address, and credit card data) to third parties. However, we must share your data with the following companies to provide you with our services, as stated in this policy:

a) Professional service providers, such as marketing agencies, advertising partners, and website hosts who collaborate with us in our business.

Transfer of Data to Non-EU Countries

  • We collect information locally. We transfer, process, and store information outside our country of residence, wherever we or our third-party service providers operate to provide services. Whenever we transfer information, we take measures to protect it.

Methods and Period of Storage

  • We retain your personal information for the period necessary to provide the requested services. Additionally, if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraudulent behavior and abuse, or enforce our terms and conditions, we may retain some of your personal information even after you have closed your account or our services are no longer required.

  • If you fill out a form, the data and related metadata are stored indefinitely.

Data Subject Rights

These are your rights regarding your personal information:

a) The right to be informed when your information is used; b) The right to access your personal information that we hold; c) The right to request the correction of inaccurate personal information that we hold (although you can probably modify most of it from your account); d) The right to request the deletion of your data or to stop using or collecting it; e) The right to stop receiving direct commercial communications and to withdraw consent for data processing at any time for other non-essential activities; f) The right to request that we transfer or port portions of your data to you or another service provider; g) The right to file a complaint with the Spanish privacy regulator.

If you wish to exercise your rights, have complaints, or questions, please contact us.

Cancellation Policy

You can send a data deletion request to info@syntheticworldservices.com, and within 60 days, we will proceed with their elimination.

You can opt out of receiving communications at any time. You can do this:

a) By clicking on the “unsubscribe” link present in all emails b) By contacting Customer Support

We will update your profile to ensure that you no longer receive commercial communications. It may take a few days to update all systems, and you may continue to receive communications while we process your request. Stopping the receipt of communications will not affect service communications (such as order updates).

Changes to the Policy

In the event of significant changes to this policy, we will highlight them on the website or by other means of contact such as email, so you can review these changes before continuing to use our site.

Contact Us

We are always interested in our customers’ opinions. If you have any questions or suggestions regarding this communication, want us to stop using your information, want to exercise your rights mentioned above, or for complaints, please contact us via email at info@syntheticworldservices.com.